Customer Support Manager
You are a natural leader and enthusiastic team player who will use organization and analytical abilities along with excellent customer support skills and management abilities to help us improve support to our customers and tracking of issues and solutions within the company. You are a superior communicator with excellent written and verbal skills; you are proactive, energetic and able to solve problems as they arise. A team player, you will add expertise and professionalism to a dedicated team in place.
You Possess the Ability to:
- Communicate well with staff, customers and management.
- Manages so you are the main point of contact on all customer support related matters.
- Initiate and implement process and response improvements in all areas of customer support.
- Maintain top, up-to-date skills associated with customer support in technology sectors.
- Develop staff to be better customer support experts and team leaders.
- Manage and set customer expectations in conjunction with sales efforts.
- Identify and implement needed process changes to improve the function.
- Identify, prioritize, and communicate all system/process issues that affect productivity/efficiency, and provide input/support/recommendation for necessary improvements.
- Manage software releases and revision control.
- 5 - 10 years direct experience in customer support.
- Post-secondary degree in Business Management or MBA or experiential equivalent
- Experience with CRM, call tracking and support systems
You Possess the Ability to:
- 5 - 10 years direct experience in customer support.
- Post-secondary degree in Business Management or MBA or experiential equivalent
- Experience with CRM, call tracking and support systems
We Offer:
- A challenging role that you can help define, plus the potential to develop to a COO function.
- A growing exciting environment that welcomes creativity.
- Competitive Salary
- Comprehensive health and benefits after 3 months
- Full time employment, 40 hours per week
We Are Resource Energy Solutions Inc. Calgary-based company providing innovative software and data management solutions to the Oil & Gas and Mining industries and we are looking for an enthusiastic, energetic, think “outside the box” person to take over as our Customer Support Manager. We have a great team of individuals and are looking for that perfect person to join us as we grow into bigger and better things.
How to Apply:
If you are interested in being a part of our winning team, email your cover letter and resume to Human Resources at careers@resourceenergysolutions.com. Please type “Customer Support Manager” in the subject line of your e-mail. Please include salary expectations in your application.